These Terms and Conditions set out the basis on which Rubbish Removal Croydon provides rubbish removal, waste collection and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any rubbish removal, waste clearance, collection, loading, transportation, recycling, disposal or related service provided by us.
1.2 Customer means the person or company requesting or paying for the Service.
1.3 Premises means the property, site or location where the Service is to be performed.
1.4 Waste means any materials, items, goods, rubbish or waste that the Customer asks us to collect, remove or handle as part of the Service.
1.5 Agreement means the contract between us and the Customer comprising these Terms and Conditions and the booking confirmation.
2.1 We operate a professional rubbish removal and waste collection service, including household clearances, commercial clearances, garden waste removal and general non-hazardous waste collection.
2.2 We reserve the right to refuse to remove any items that we reasonably consider to be hazardous, prohibited, unsafe to handle, illegal to transport, or outside the scope of our waste carrier licence.
2.3 The Service is provided subject to availability of vehicles, staff and equipment. While we aim to offer flexible, timely collections across our service area, we do not guarantee availability at any specific date or time until a booking is confirmed.
3.1 Bookings can be made by telephone or by other communication methods as we may make available from time to time. Bookings are subject to these Terms and Conditions.
3.2 When making a booking you must provide accurate information about:
a. The address of the Premises and any access restrictions.
b. The type and approximate volume or weight of Waste.
c. Any parking restrictions, loading constraints or time limits.
d. Any items that may require special handling.
3.3 We may provide an estimated quote based on the information you supply. This quote is an estimate only. The final price may change if the actual Waste, access conditions or job duration differ from those described during the booking.
3.4 Your booking is only confirmed when we have accepted it and provided you with a booking confirmation, which may be given verbally, in writing or via electronic communication.
3.5 We reserve the right to decline any booking request without stating a reason.
4.1 The Customer must ensure that we have safe, reasonable and lawful access to the Premises at the agreed time. This includes arranging any necessary permissions, keys, codes or entry instructions.
4.2 The Customer is responsible for securing suitable parking or loading space for our vehicle as close as reasonably possible to the Premises. Any parking charges, permits or fees incurred in connection with the Service may be added to the final invoice.
4.3 If we are delayed or prevented from carrying out the Service due to a lack of access, parking issues or inaccurate information provided by the Customer, we may charge a waiting time fee, a wasted journey fee, or reschedule the Service at our discretion.
4.4 The Customer must ensure that the Premises are reasonably safe for our staff to work in and that all necessary precautions are taken to avoid injury, damage or loss.
5.1 Pricing is generally based on the type and volume or weight of Waste, labour time, access conditions, and disposal costs. We may use load size, number of items or other methods to calculate our charges.
5.2 Any quotation provided before we inspect the Waste is an estimate only. The final charge will be confirmed on site once our team has assessed the actual Waste and working conditions.
5.3 If the Customer declines to proceed with the Service after we attend the Premises and provide an updated price, we may charge a call-out or attendance fee to cover our time and costs.
5.4 All prices are stated in pounds sterling and may be inclusive or exclusive of VAT depending on our current VAT status. Where VAT applies, it will be clearly shown on the invoice.
6.1 Payment is due on completion of the Service unless otherwise agreed in writing prior to the booking. We may require a deposit or full pre-payment for certain jobs.
6.2 We accept payment by cash, major debit or credit cards, or bank transfer, subject to any payment methods we support at the time of the Service.
6.3 Where we agree credit terms for business Customers, invoices must be paid in full by the due date stated on the invoice. If no date is specified, payment is due within 14 days of the invoice date.
6.4 If payment is not received by the due date, we reserve the right to:
a. Charge interest on the overdue amount at the statutory rate or at a reasonable commercial rate, accruing daily until payment is made.
b. Recover from the Customer all reasonable costs and expenses incurred in pursuing the debt, including legal fees and collection agency charges.
6.5 The Customer has no right of set-off against any sums owed to us, and must pay invoices in full without deduction or withholding.
7.1 The Customer may cancel or amend a booking by giving us notice by telephone or another communication method we accept.
7.2 If you cancel more than 24 hours before the scheduled arrival time, no cancellation fee will normally apply, unless we have incurred specific costs that cannot be recovered.
7.3 If you cancel less than 24 hours before the scheduled arrival time, we reserve the right to charge a cancellation fee up to a reasonable percentage of the quoted price, or a fixed call-out fee, to cover our lost time and costs.
7.4 If you are not present at the Premises at the agreed time, or if we cannot gain access, or if the Waste is not available for collection, we may treat this as a late cancellation and charge a fee.
7.5 We endeavour to attend on time but occasionally may need to change or cancel a booking due to vehicle breakdown, staff illness, adverse weather, traffic conditions or other circumstances beyond our reasonable control. In such cases we will notify you as soon as reasonably possible and offer a revised appointment or a refund of any pre-payment for the affected Service. We will not be liable for any indirect or consequential loss arising from such changes.
8.1 We are licensed to carry and dispose of most types of non-hazardous household and commercial waste. However, we do not normally accept:
a. Asbestos or asbestos-containing materials.
b. Clinical or medical waste, sharps or biological waste.
c. Chemicals, solvents, paints, oils, fuels or hazardous liquids.
d. Gas cylinders, explosives or pressurised containers, unless specifically agreed in advance.
e. Any waste classified as hazardous or requiring specialist disposal under UK law.
8.2 If prohibited items are found among the Waste without prior disclosure, we may refuse to remove them, adjust the price, or terminate the Service immediately. The Customer remains responsible for any such items.
8.3 The Customer warrants that all Waste presented for collection is lawfully in their possession and that its removal does not contravene any legal restriction or the rights of any third party.
9.1 We hold, or will hold as required, a valid waste carrier registration and operate in accordance with applicable UK waste management and environmental regulations.
9.2 We aim to divert as much Waste as reasonably possible away from landfill by using approved recycling and recovery facilities where available.
9.3 Once Waste has been collected and loaded onto our vehicle, it becomes our responsibility and we will transport and dispose of it in accordance with relevant legislation.
9.4 We may at our discretion provide waste transfer notes or other documentation as evidence of lawful disposal, particularly for business Customers. Additional charges may apply for administrative or reporting services.
10.1 The Customer confirms that they have the authority to grant us access to the Premises and to authorise the removal of all Waste presented for collection.
10.2 The Customer agrees to indemnify and keep us indemnified against all claims, costs, damages, fines or losses arising from:
a. Any breach by the Customer of these Terms and Conditions.
b. The presence of prohibited or hazardous items within the Waste not disclosed prior to collection.
c. Any inaccuracy in the information provided about the Waste or the Premises.
11.1 We will exercise reasonable care and skill in providing the Service. However, our liability to the Customer is limited as set out in this clause.
11.2 We will not be liable for any loss or damage arising from:
a. The Customer's failure to remove or protect valuables, fragile items or personal belongings in the area where we are working.
b. Pre-existing defects, wear and tear or structural weakness at the Premises.
c. Access routes that are narrow, uneven or unsuitable for our staff or vehicles, where the Customer has requested that we proceed.
11.3 Our total liability for any one claim or series of related claims arising out of the Service, whether in contract, tort or otherwise, shall not exceed the price paid or payable for the specific Service giving rise to the claim.
11.4 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot legally be excluded.
11.5 We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of goodwill.
12.1 We maintain such public liability and other insurances as we consider appropriate for our operations. Details of our insurance cover can be made available on request.
12.2 The Customer is responsible for arranging any additional insurance they deem necessary for their own property or business.
13.1 If you have a concern or complaint about our Service, you should notify us as soon as reasonably possible, providing full details and any supporting information.
13.2 We will investigate complaints in a fair and timely manner and aim to resolve issues through discussion and, where appropriate, remedial action or a partial refund.
13.3 Raising a complaint does not suspend your obligation to pay for the Service provided, although any justified adjustment will be applied as a credit or refund once agreed.
14.1 We shall not be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, without limitation, extreme weather, strikes, lock-outs, accidents, public emergencies, road closures, vehicle breakdowns, acts of God or acts of government.
14.2 In such circumstances we may suspend the Service for the duration of the event or cancel the Service without liability, subject to refunding any pre-payment for Services not provided.
15.1 We collect and process personal data such as contact details and service information solely for the purpose of managing bookings, delivering the Service, and handling invoicing and customer communications.
15.2 We will handle personal data in accordance with applicable data protection laws in the United Kingdom and will not sell your details to third parties.
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular Service.
16.2 A copy of the current Terms and Conditions will be made available on request.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions or the Service.
18.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
18.3 The Agreement is between us and the Customer. No other person shall have any rights to enforce any of its terms.
18.4 These Terms and Conditions constitute the entire agreement between us and the Customer in relation to the Service and supersede all previous discussions, correspondence, representations or agreements.
Do you have waste in your home or office that you don’t know how to get rid of? Then with our specialist help it should be a doddle! To see for yourself follow our three simple steps and you could be junk-free in just a few days!
(52)
Book our outstanding rubbish removal Croydon company today and enjoy our high-quality services at affordable prices.
Tipper Van - Junk Removal and Rubbish Removal Prices in Croydon, CR0
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900 - 1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Junk Removal and Rubbish Removal Prices in Croydon, CR0
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
